We are looking for an experienced customer support person to not only raise our support to outstanding standards of services but also to help us in leveraging support as a growth driver.
- As the first support hire, you'll own the support for free & paying users. You will focus on
*Decreasing response time over support hours.
*Providing outstanding service to our users & help them hit their goals.
*Contribute to self-serve education materials (help center, video tutorials,..).
*Define and set goals on key metrics to get an overview of the support activity.
- Be part of the customer success team to develop the support as a growth revenue driver.
- Spot business opportunities and route them to the Customer Success team.
- Support the product team by collecting and organising customer feedback.
- Animate and help our Slite community on Slack.
Eventually as one of the early member of Slite, you'll be be able to shape the future of it. We share as much ownership on the way we work and on the product itself as we can as we're convinced our success is 99% due to our team.
▶️ Here's a video to tell you more on our support today and how we envision it
- You have experience of at least 3 years in Customer Support or Success in the SaaS industry.
- You have outstanding writing & verbal skills.
- You have a strong interest in product-driven SaaS.
- You understand how to create a good balance between revenue interest and customer empathy. Customer Success experience is a big plus.
- You are based in the US timezone (EST).
- You have previous remote working experience.
- Bonus: experience in freemium model/bottom up strategy, good content writer.
- Work with talented & passionate people with diverse experiences and backgrounds
- Make a dent: we strive to shift the way people collaborate and organize at a large scale, potentially impacting millions of people
- Feel your impact: Slite is still early stage, everything we do matters and your impact is critical
🤩 Competitive salary and equity
🏝 5 Weeks PTO + 11 French Holidays 🇫🇷
📚 Buy any book policy
🖥️ Remote setup: coworking or at-home setup, your pick. Slite covers your expenses.
🌈 We go on team offslites every 4 months
💻 Macbook: a new laptop for a new job
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?
Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?
Customer Success at Aha! is unique and challenging. You should know that we think about helping customers differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from leading demos and answering customer requests to sharing product management best practices drawn from personal experience.
Our Customer Success team is growing as fast as our customer base, so we are always searching for talented product leaders to join us. If this is you, we want to hear from you!
As a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a self-funded and profitable company that is growing fast. Aha! was founded by a proven team of experts. More than 300,000 users worldwide trust our roadmap software to build products customers love.
We are building a distributed team, and you can work from anywhere in the United States, Canada, the United Kingdom, Ireland, South Africa, Australia, or New Zealand for this role. We offer generous salary, equity, benefits, and a profit-sharing program.
OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.
To apply, send a note to Dan with a resume, a brief cover letter (a few paragraphs at most), and a link to your favorite non-fungible token.
Hopin is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.
Our mission: Better connections, better planet.
The event industry is massive, but there are two major problems with it: environmental damage and inaccessibility. Billions of people around the world attend thousands of events every year, but not everyone has the ability to participate in events and every event has a carbon footprint. At Hopin, our mission is to address both of these issues by providing a sustainable solution that is accessible to everyone.
Hopin is seeking a Customer Support Manager who is personable, self-driven, passionate and ambitious! We're looking for someone with strong experience in this field, good at making decisions on the go, is helpful, supportive and a team player.
We're hiring for 2 roles: 1st) APAC location and/or 2nd) Weekend Support Thur-Mon
We're excited to be working with someone who is highly motivated, comfortable in a fast-paced start-up environment and is happy to work with a remote team. We're currently a team of 35, and you will be working within the support team.
We are currently a remote team and are open to remote applications from all over the world. We have 2 openings, 1st) APAC location and/or 2nd) Weekend Support Thur-Mon.
Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Success Specialist to help customers understand what’s possible with Webflow, and to make sure new users feel incredibly supported throughout their migration to Webflow and make sure our customers are successful with Webflow.
As a Technical Customer Success Specialist, you’ll …
You’ll thrive as a Technical Customer Success Specialist if you:
If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that meeting just 50% of a role’s requirements puts you in the running.
At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “how” and our “why.” So, here they are:
Our dual missions — one for the world, one for us
If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.
Note: You'll need valid U.S. work authorization to join us.
You’ll primarily communicate with external developers through our community forum, email, and chat to help customers debug issues with their API integrations (airtable.com/api), scripts (try.airtable.com/scripting), and custom blocks (airtable.com/developers/blocks). You will relay product and user enablement feedback to inform broader company actions as we partner to lay the foundations of Airtable’s developer community. This role requires a love of learning, deep curiosity, and clear-writing skills. The right customer solution won't always be obvious, but you see this as part of the fun!
The role can be remote or based in our Austin or San Francisco office. This role has fixed hours of 7am-3pm ET or 11am - 7pm PT.
Bonus points if
Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.
We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.
We take support seriously. It's the human face of our product. We believe that every support ticket is an opportunity to convert a frustrated, confused, or curious customer into a delighted, long-term champion of our company.
We're looking to add a new support specialist to our team. This person will work with customers to help solve their problems, surface learnings to the rest of our team, and help design systems to scale our support experience.
We're looking for someone with a unique set of skills: extraordinary human interaction abilities—the kind of person who can turn a frown into a smile—and operational excellence. In this role you'll have the freedom to design a delightful experience and shape the systems we use to deliver it. You'll play an essential role in evolving our product, company, and culture.
We expect you to bring passion and enthusiasm to every interaction with our customers and team.
- 1-2 years of customer support experience for tech products
- Enthusiastic passion for helping customers
- Strong communication skills
- Highly organized and thorough
- Passion for our product
- Handle inbound support tickets via Intercom and monitor support team KPIs
- Assist with building our internal support admin tool, support knowledge base, and documentation
- Work cross-functionally with engineering to address bug/issues, with product on new feature development, and with growth on running user interviews
- Collaborate with a small team of customer support specialists
Universe is the world's first website builder designed for mobile phones. Our mission is to empower everyone to build the internet, starting with serious websites built in under a minute. We are a 10-person company headquartered in Brooklyn and distributed around the US, we're growing revenues 20% every month (currently $1mm ARR), and our product has been used by over 400,000 creators and small businesses. We joined Y Combinator in 2018 and have raised $7.2mm in financing from General Catalyst, Javelin Venture Partners, Box Group, and more top investors.
We value individual agency and ownership—which guides our product design and our company’s culture. While other companies offer lots of perks, we prioritize your freedom: work from anywhere, in the way you’re at your best. We believe that an individual’s capacity for growth is far larger than most understand, and we’ve designed an environment to support rapid, continuous learning. Ideas here come from everyone, initiative is respected, and quality matters. We are here to build something special and enduring.
This job is open to anyone, anywhere in the U.S., but we'll need you to work an EST schedule.
To apply, email us with your story along with why you are interested in this role.